SHIPPING & RETURNS

SHIPPING

Who do you ship through?  

All orders are shipped via the USPS.

 

How much is shipping?  

Shipping is calculated by the combined weight of the items you have purchased.

 

How long does shipping take? 

Shipping time usually takes about 4-5 business days to the United States, 1-2 weeks to Canada, and can take up to 3-6 weeks for all other international countries. 

 

Do you offer combined shipping on separate orders? 

Unfortunately the volume of orders we receive during our drops and kit restocks prevent us from offering combined shipping on separate orders.  To save on shipping costs, please make sure you order items together.

 

Do you ship internationally?

Yes! We do ship to most countries around the world! International shipping is calculated by weight.  Please be aware that many countries charge customs fees and import taxes on purchases over a certain dollar amount.  We are not able to calculate these charges ahead and it is the responsibility of the buyer to pay for any country specific fees that may be charged at the time of package pickup. You can Google "customs & import fees for ....." and find information specific to the country that you live in.  Canadian customers can find info HERE.  

 

Do you ship to the UK?

Unfortunately due to the Brexit, we are no longer able to ship to the UK through our main website.  If you would like to order supplies or available DIY kits, we can create a custom listing for you to purchase through our Etsy shop. We are NOT able to reserve or create custom listings for finished gnomes or fast moving kits.  Please email us here if you are interested in purchasing DIY kits or supplies. 

 

RETURNS

Do you accept returns?

We do not accept returns on finished gnomes, but if you have any issues with your new gnome, you can contact us here!

We DO accept returns on supply orders and DIY kits. Due to the time sensitive nature of our holiday/seasonal themed DIY kits and many supplies, you must contact us within 3 business days of receiving your package and the package must be delivered back to our warehouse within 7 business days to receive your refund. Shipping charges are non-refundable. To request a return, please contact us here.  Make sure you include your order # in your message.