SHIPPING & RETURNS

SHIPPING

We use the USPS for every order unless discussed with you ahead of time! All orders are shipped using First Class Mail unless the order weight is greater than 1lb.

Domestic shipping to the United States usually takes about 5-6 business days.

Due to the volume of orders we ship each day, we cannot guarantee that we will see multiple orders shipping to the same address. If you place more than one order, you can send us a message here and if your first order is not yet packaged, we may be able to combine shipping.

Due to recent tax law changes, the only country we ship to outside of the United States is Canada. We love our international customers and regret having to make this change. We hope that someday we are able to comply with regulations and offer international shipping again!

RETURNS

We do not accept returns on finished gnomes, but if you have any issues with a finished gnome, you can contact us here and we will do everything we can to take care of your issues!

We do accept returns on supply orders and DIY kits.

Due to the time sensitive nature of our holiday/seasonal themed items, you must contact us within 3 business days of receiving your order and the package must be delivered back to our warehouse within 10 business days to receive your refund.

Shipping charges are non-refundable.

To request a return, please contact ushere.