SHIPPING & RETURNS
Who do you ship through?
All orders are shipped via the USPS.
How long does shipping take?
Shipping time usually takes about 4-5 business days to the United States, 1-2 weeks to Canada, and can take up to 3-6 weeks for all other international countries.
Do you offer combined shipping on separate orders?
Unfortunately the volume of orders we receive during our drops and kit restocks prevent us from offering combined shipping on separate orders. To save on shipping costs, please make sure you order items together.
Do you ship internationally?
We currently only ship to Canada and Australia through our website due to customs fee/vat tax registration. If you are located in a different country and would like to place an order, you can place an order through our Etsy shop here.
Do you accept returns?
We do not accept returns on finished gnomes, but if you have any issues with your new gnome, you can contact us here!
We DO accept returns on supply orders and DIY kits. Due to the time sensitive nature of our holiday/seasonal themed DIY kits and many supplies, you must contact us within 3 business days of receiving your package and the package must be delivered back to our warehouse within 7 business days to receive your refund. Shipping charges are non-refundable. To request a return, please contact us here. Make sure you include your order # in your message.